WELCOME TO UNDERCOVER ELECTRONICS
We are one of the industry's leading distributors of emergency vehicle lighting and safety equipment for Police, Fire, DOTD, Security & Utility markets. Our goal is to become your single source for all of your emergency products and to make your ordering experience as effortless as possible.
Where we as a company, provide the newest technology with competitive pricing. We believe that the good quality and the excellent service is the key to the success of our company. We are looking forward to providing our products for you with a better quality and a better service!
Thank you for visiting Undercover Electronics.com.
Our contact information
By standard mail:
524 N. Ezidore Ave
Gramercy, LA 70052
24 Hours a Day/ 7 Days a Week
If no one answers, please leave a message because we follow up on every missed call and voice message.
Alex Gerhold IVsales@undercoverelectronics.com
Orders are usually shipped within 24-48 hours of receipt. Shipping charges will be prepaid and added to the invoice of all credit card and PayPal purchases. Within the United States orders are shipped prepaid via United Parcel Service (UPS) or United States Postal Service (USPS) unless size or weight limitations dictate otherwise.
RETURN GOODS POLICY
All returns of merchandise must obtain prior authorization.
In cases of our error, full credit plus return freight charges will be credited. In case of customer error, a 15% restocking charge will be applied.
The following items will NOT be accepted for credit:
- Customized items
- Specially ordered items
- Merchandise more than 30 days old (from Undercover Electronics invoice date)
- Goods not in saleable condition
To receive a Return Authorization Number contact a Undercover Electronics customer service representative. Be prepared to provide the following information:
- Our invoice number and date.
- Product description, product number, and serial number
- Reason you wish to return merchandise.
- Enclose a copy of our original invoice and/or packing list.
- Send merchandise freight prepaid.
All claims for damage occurring in transit must be made upon receipt of goods by customer directly to the carrier or Undercover Electronics. Please save all boxes and packing material. All shipment errors must be reported immediately upon receipt to Undercover Electronics customer service.
RETURN OF REPAIRS
Items to be returned for repair must be prepared according to the most recent requirements. Items must be properly cleaned and verified with a statement on the outside of the package. Proof of purchase must be included with all repairs warranted by a manufacturer.
Government agencies, police and fire departments, authorized volunteer organizations, schools, public institutions, and municipalities may purchase on open account or may use purchase orders. Industrial and commercial firms may apply for open account status by using the Agreement and Application for Credit Account Status form. Individuals may purchase by prepaid orders (Money Order), or Master Card, VISA, American Express or a verified PayPal Account.
The prices shown on this web site are as accurate as possible. However, because of fluctuating market prices, it is difficult to maintain an exact price. Therefore, prices are subject to change without notice and will be invoiced with the prices in effect at time of shipment, except in the case of daily specials and sales flyers with specific ending periods. Every attempt will be made to notify you prior to shipment of any price variation so you can make a determination.